Every lawyer will have to respond (often regularly) to a client who is upset about some aspect of his or her case. Whether the client’s angst or anger is directed at you/your team or at a third party (ex. court, clerk’s office, DMV, alcohol assessor, etc.), responding correctly to your client in these moments of crisis is critical to your practice. In this episode, Jake discusses (1) how to avoid having upset clients and (2) how to deal with an upset client.
Highlights:
Uncover why it is so important to the health and happiness of your team to be selective in the cases that you accept.
Discover why a transparent discussion with your client regarding your office policies on payment, communication and treatment of your staff should be had early in the attorney-client relationship.
Hear Jake discuss the tremendous benefits of a lightning-fast response to an upset client.
Learn how a great response to an upset client can be a part of the WOW experience you offer.
